Their service is horrendous. Following I failed to catch a connecting flight to my grandmother’s funeral simply because they only experienced one mechanic in all the airport, they agreed to purchase my hotel fees. Even so, it took them three months to have back to me, and by the time I got the check, it experienced previously been cancelled.
I've built three attempts to Call consumer service through e-mails relating to a the latest international flight by which I'd problems with not just the preferred seats that I didn't acquire, although the horrible purchaser service in which my sister And that i gained. She was discriminated in opposition to for becoming to significant to become served food stuff as the tray couldn’t appear down And so the flight attendant said he couldn’t feed her. Whilst there were open seats, and we might have been better accommodated, as a substitute we have been put close to the Home windows and trapped there with infants.
Experienced terrific consumer service sine one/17. Been pulled off the FRA flight and stayed for two days in Philly. Nowadays 1/19 I will resume my flight to FRA with as much as par documentation. To my surprise the ticket agent for the check in counter have been Totally impolite, not helpful and anticipated me to seek out my luggage which was checked in over the 17th Which I used to be struggling to retrieve when I was pulled off the flight on Sunday.
Prospects might also American Airways purchaser service with the email shown right here: . We acquired an automated response within a couple of minutes, though the correspondence didn't deal with our problem.
I believed there for being a coverage for overweight men and women. I had been up versus the window your entire excursion.I paid out for my seat but mainly because it turned out I really didn’t have a single. Using the Aged Piedmont however traveling imagining American would do improved, not happy all around.
AA lost my baggage in Miami by not having it with me on my flight to Talahassee, Fl and Once i lodged a complaint they gave me a file locator to examine read this position. It took three times to get my luggage And that i had to journey to Panama City Aprt to get my luggage right after Tallahassee Aprt obtained it and despatched it to Atlanta then to Laptop by Delta.
Hardly ever I repeat never ever will I select American Airlines. Once more.Completely unprofessional staff within the ticket agent to flight attendants. Many of the jokes I have heard about it currently being a †cattle hauler †airline is sadly correct in my recent practical experience.pretty sad.
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To start with, although this e-mail is not really intended like a reaction to the remarks you merely submitted, it does confirm We now have received your reviews and also have assigned a reference range, which the thing is beneath.
rosity to us shareholders. Management and all personnel of AAL are obviously accomplishing a terrific position, mirrored inside the continuous increase of
Incredibly disappointed re not enough acknowledgment of any irritation I encountered. Seems like a straightforward courtesy.
Ref: Ticket figures 0012320492735/2736. We had to terminate our flight to Puerto Vallarta from Orlando on Sunday, February seventh on account of health issues. I recognize we can use our tickets inside the yr from day of acquire.
following a delayed flight away from Detroit for the reason that there wasn’t a functioning PA system( which we were being explained to was FAA obligatory). We reloaded on the exact same aircraft and flew to Dallas more than two several hours afterwards. ( the flight attendants had to walk the ailes to talk). our flight was to go away at 600am. we ultimately still left at 1145am. Upon arriving in Dallas we were rushed to our future gate for Denver. Upon arriving in Denver late afternoon, we experienced no baggage. We were informed It will be on among the list of up coming 3 flights from Dallas.
I used to be distressed via the occasion — I had prescription drugs in that baggage, and was most anxious about acquiring it delivered.